Having varied experience since inception in the field of vertical transportation, Eros has devised in depth processes, backed up by detailed structure for providing after sales services.
Since the vertical transportation systems are combinations of numerous electro-mechanical components which are into continuous operation for carrying human life, in addition to fundamental procedures, continuous improvements are underway relentlessly.
| Key Parameter | Key Tools | Field Service |
|---|---|---|
| Safety | ERP (Enterprise Resource planning) | Trained technicians provide services in the shortest of time as team supports a fixed number of units in their fixed territory. The technical team work under the direction of experienced Supervisor who continuously monitor customer satisfaction parameters as clear Key Performance Indicators |
| Ethics | Dedicated Call Centre | |
| Internal Control | App Based Activities | |
| Communication | GPS tracking/ monitoring |
EROS ELEVATORS, the pioneer of the Indian Elevator Industry was established in 1947, head quartered in Mumbai and with branches in Pune, Bangalore, Ahmedabad, Surat, Rajkot, Nashik, Vapi, Daman & Hyderabad.
9:30 am to 6:00 pm